Collect And Organize Customer Feedback

How can a customer feedback help you build a better business?

Overall, collecting customer feedback is a valuable tool for companies looking to improve their products, services, and customer experience. Reeview allows you to stay attuned to your customers' needs and preferences and make data-driven decisions to drive business growth.

How can Reeview help you?

Collect evidence to make better decisions

Enhance your customers experience

Improve loyalty and retention

Benefits of customer feedback

How can a customer feedback help you build a better business?

Collect evidence to make better decisions

Make informed decisions that are based on facts and insights rather than assumptions or guesswork. This can lead to more effective strategies, better allocation of resources, and improved performance and profitability.

89%

of businesses that regularly collect customer feedback say it helps them improve their products and services.

Enhance your customers experience

Feedback from customers can help companies identify pain points in the customer journey and address them to create a more positive customer experience.

62%

of B2B and 42% of B2C customers purchased more after a good customer service experience.

Improve loyalty and retention

Customers are more likely to stick with a brand that listens to their feedback and takes action to address their concerns.
‍
More loyal customers = More revenue

3.5X

customers who have a positive interaction with a business are 3.5 times more likely to make another purchase from that business.

Collect Feedback

Seamlessly collect and organize feedback

Reeview helps you turn feedback into more revenue. Your customers tell you when, where and why they are happy (or not) so you know how to improve!

Overall rating

Effortlessly view a comprehensive summary of your customer feedback at a glance. The feedback is systematically organized into three categories: positive, neutral, and negative

View all feedback in one place

access detailed customer feedback, providing you with valuable insights into your customers' experiences.

Automate feedback collection

Automate the whole process and watch the feedback roll in. Our automated reminders increase feedback response by more than 60%

Advanced Filtering

Capture and filter customer feedback instantly by sentiment, location, review site and other customisable fields with Reeview’s rule engine.

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Branding

Your brand. Your voice.

Reeview empowers businesses with a strong brand voice, which can help you stand out and connect with customers on a deeper level.

Customized experience

Effortlessly personalize your brand by customizing the logo, background color, and rating icons. Manage multiple brands within one account and survey customers in any language.

Personalized surveys

Create distinct and engaging surveys by customizing the invite page as well as feedback pages and emails. Select from a range of design templates to achieve the desired look and feel for your emails.

Users Management

Efficiently manage multiple users and customize access privileges to suit your business needs.. The adaptable user management function enables you to precisely define staff access levels.

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Real-time feedback

See feedback the moment it happens

Use real-time feedback and insights to optimize your customers’ experience and your brand image.

Instant notifications

Feedback is instantly available and can be explored with ease with search and filter capabilities.

Feedback timeline

Track micro actions completed by your customer to gain a deep understanding of your feedback funnel.

Multi-location support

Manage multiple locations and branches. This feature is ideal for franchisors and multi-location business to centralize customer feedback.

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Reeview can help you grow your business with words of mouth

Reeview provides a powerful suite of solutions to help you get more 5-star reviews, gather customer feedback and analyze customer experience, so you can identify trends, anticipate customer needs and increase customer satisfaction.

Reviews

Get more 5-star reviews at a scale never seen before.

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Feedback

Gain a better understanding of your business from a customer point of view.

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Insights

Uncover actionable insights with smart data.

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The latest about customer feedback

blog articles related to customer feedback

Customer feedback

Mastering the Art of Feedback: How to Capture Valuable Customer Feedback

Customer feedback is a powerful tool that can lead businesses to success in today's ultra-competitive marketplace. This article aims to guide business owners who understand the importance of customer feedback and want to harness its benefits.

Feedback Alchemy: Turning Opinions into Golden Opportunities

Turn critiques into growth opportunities. Hear feedback openly, find wisdom within opinions, respond with grace not ego, reflect patiently, see challenges as gifts, implement small improvements consistently.