Terms & Conditions

Benefits of customer feedback

Capture customer experience measurements and insights in real time. All in one place.

Uncover new insights that show you exactly where to focus to have the biggest impact on the bottom line.

Improve customer satisfaction

By collecting and analyzing data on customer experiences, businesses can identify areas of improvement in their products or services, which can lead to higher customer satisfaction. This can result in increased brand loyalty, positive word-of-mouth, and a higher likelihood of repeat business.

69%

of consumers attribute a good customer service experience to having their issue resolved quickly.

Enhance product and service offerings

Gaining insights into customer preferences and behaviors enables businesses to tailor their products and services to better meet customer needs. This can lead to the development of new product features or improvements in existing offerings that resonate with the target audience, ultimately driving sales and revenue growth.

56%

of companies consider customer input to be a top driver of innovation.

Make informed, Data-driven decisions

Data-driven insights into customer experiences help businesses make more informed strategic decisions, such as targeting the right customer segments, allocating resources effectively, and prioritizing product or service improvements. This can lead to better overall business performance and a stronger competitive advantage in the market.

9.8%

NPS leaders within their industries had an average revenue growth rate of 9.8%, compared to 3.1% for companies with lower NPS scores.

1. Introduction

These Terms and Conditions ("Terms") govern your relationship with Reeview ("us", "we", or "our") operating the reeview.co (the "Service"). Please read these Terms carefully before using our Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

2. Accounts

When you create an account with us, you guarantee that the information you provide us is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

3. Intellectual Property

The Service and all its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Reeview and its licensors. Our Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Reeview.

4. Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Reeview.

Reeview has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You acknowledge and agree that Reeview shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

5. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

6. Limitation of Liability

In no event shall Reeview, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

9. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will try to provide at least 30 days' notice prior to any new terms taking effect.

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