Based on the collected reviews, 360training appears to offer a mix of experiences for its customers, influencing the company's overall reputation. On the positive side, several users express satisfaction with the courses provided by 360training, stating they are well-managed, easy to use, relevant, and effectively presented in a clear and concise manner. These customers value the self-paced nature of the courses and articulate a sense of readiness for their professional roles after completing them. This feedback suggests that the educational content meets the needs of many learners, fostering a positive aspect of the company's reputation.
Conversely, a significant number of users experience difficulties, particularly with the platform's customer service and user interface. Complaints include poor customer service with slow or no response, difficulty navigating the manager interface for course assignments, frustration concerning strict time requirements, and an inflexible refund policy. Additionally, one customer expressed dissatisfaction about course length and relevance compared to other providers, resulting in the decision to switch companies. The recurrence of these issues seems to imply a trend of user dissatisfaction in areas that are pivotal for customer retention, such as customer support, course administration, and platform usability. This pattern of critique represents a substantial concern that could impact the company's reputation negatively if not addressed appropriately.
Read what some customers have to say on Trustpilot...
Some users find the courses well-structured, clear, and concise, fitting their learning style and allowing them to complete the material at a self-paced rate. However, it should be noted that others have encountered challenges with the course structure not aligning well with their learning preferences. When considering a course, it's recommended to look into the course format and structure to ensure compatibility with your learning style.
There have been mixed reviews regarding customer support. Some users report exceptional help from customer service representatives, while others have experienced slow responses and less supportive interactions. It is advisable for prospective customers to be aware that experiences with customer support may vary.
While some users find the courses effective, concerns have been raised about the user interface, specifically related to the managerial functions for enrolling and assigning courses to students. Users have reported it to be less intuitive and have had to seek assistance from customer support for these functions. Managers and administrators may need to anticipate a learning curve or engage with customer support for assistance with these platform features.
360training is an e-learning company that operates primarily from Texas, providing online training solutions for a wide audience seeking career development. Established with the objective of harnessing the internet to deliver regulated and non-regulated courses, the platform has grown to offer a comprehensive catalog of educational content. The focus is on a variety of sectors, including but not limited to, food and beverage, real estate, environmental health and safety, and OSHA compliance. The company prides itself on delivering convenient, effective, and accessible training modules that are designed to equip learners with the necessary skills and certifications required to excel in their chosen professions or workplaces.
The company’s offerings encompass both individual and corporate training needs, facilitating a learning environment that can be tailored to the specific requirements of its clients. Corporations can leverage 360training to enhance the skills of their workforce, ensure compliance with industry regulations, and improve overall productivity. For individuals, the platform offers the opportunity to gain professional qualifications, learn new skills, and advance their careers through a self-paced, online format. 360training’s commitment to providing up-to-date and relevant courses ensures that its catalog evolves with industry trends and regulatory changes, striving to offer a one-stop solution for lifelong learning and professional development.
