Privacy Policy

Benefits of customer feedback

Capture customer experience measurements and insights in real time. All in one place.

Uncover new insights that show you exactly where to focus to have the biggest impact on the bottom line.

Improve customer satisfaction

By collecting and analyzing data on customer experiences, businesses can identify areas of improvement in their products or services, which can lead to higher customer satisfaction. This can result in increased brand loyalty, positive word-of-mouth, and a higher likelihood of repeat business.

69%

of consumers attribute a good customer service experience to having their issue resolved quickly.

Enhance product and service offerings

Gaining insights into customer preferences and behaviors enables businesses to tailor their products and services to better meet customer needs. This can lead to the development of new product features or improvements in existing offerings that resonate with the target audience, ultimately driving sales and revenue growth.

56%

of companies consider customer input to be a top driver of innovation.

Make informed, Data-driven decisions

Data-driven insights into customer experiences help businesses make more informed strategic decisions, such as targeting the right customer segments, allocating resources effectively, and prioritizing product or service improvements. This can lead to better overall business performance and a stronger competitive advantage in the market.

9.8%

NPS leaders within their industries had an average revenue growth rate of 9.8%, compared to 3.1% for companies with lower NPS scores.

This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information about you when you use our services, including those offered through our websites, emails, and mobile applications (collectively, the “Service”). The terms “we”, “us”, and “Reeview” refer to Flywheel Media LTD, doing business as REEVIEW in London, United Kingdom. By using the Service, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

1. INFORMATION WE COLLECT AND HOW WE USE IT

We may collect and store information about you when you use the Service. This information is used to fulfil your requests, enhance the Service’s functionality, improve its quality, personalize your experience, track usage, provide feedback to third-party businesses listed on the Service, market the Service, offer customer support, message you, back up our systems, allow for disaster recovery, enhance security, and comply with legal obligations.

Text Messaging: By becoming a Reeview customer, you are consenting to receive text messages from Reeview at the phone number you provided during your signup. These text messages will focus on asking for your feedback on our services. Message and data rates may apply; please consult your mobile carrier for details. You can opt out at any time by replying "STOP" to any message. We respect your privacy and will not share your phone number with third parties without your explicit consent.
Account Information: If you create an account on Reeview, we may store and use your name, email address, and other information you provide. You can modify some of this information by contacting us at hello@reeview.com.
Public Content: Your contributions through the Service are intended for public consumption. This includes your reviews, tips, photos, videos, check-ins, comments, likes, posts, bookmarks, friends, lists, compliments, and account profiles. We may display this information through the Service, share it with businesses, and distribute it to a wider audience through third-party sites and services.
Activity: We may store information about your use of the Service, such as your search activity, the pages you view, and the date and time of your visit. We also collect information that your computer or mobile device provides to us in connection with your use of the Service.

2. COOKIES

We and our third-party partners may use cookies and similar technologies in connection with your use of the Service. Cookies may transmit information about you and your use of the Service, such as your browser type, search preferences, IP address, and the date and time of your use.

3. THIRD PARTIES

Third parties may receive information about you as follows:

Service Providers: We may rely on third-party providers for some services available through the Service. We may share information from or about you with these third-party providers so they can perform their services.
Business Transfers: If another company acquires Reeview or substantially all of our assets, that company will possess the same information and will assume the rights and obligations with respect to that information as described in this Privacy Policy.

4. DATA RETENTION AND ACCOUNT TERMINATION

You can close your account by emailing us at hello@reeview.co. We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law.

5. CHILDREN

The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

6. SECURITY

We follow industry standards to protect your personal information. However, no method of transmission or electronic storage is 100% secure.

7. MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. By continuing to access or use the Service after changes become effective, you agree to the revised Privacy Policy.

8. GDPR COMPLIANCE

Reeview is compliant with GDPR requirements and acts as a “processor” as defined by the GDPR. For inquiries related to data protection practices, withdrawal of consent, and related rights, please contact hello@reeview.com.

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