Away Resorts appears to exhibit a varied level of customer satisfaction based on the gathered reviews. While some customers recount positive experiences citing clean, well-equipped lodges and the presence of thoughtful touches such as a Christmas tree or welcome bags, others bring attention to concerns that impact the overall satisfaction. Key issues raised include the inability to book specific lodges at Whitecliff Bay, intrusive noise due to close proximity to roads and railways at Apple tree, and some units described as less suitable for self-catering due to design and space limitations. Additionally, a review highlighted problems such as non-functional hot tub jets and missing blind wands, suggesting sporadic lapses in maintenance and amenities.
Recurring positive themes within the reviews suggest that Away Resorts regularly offers friendly staff interactions and occasionally accommodates special requests, such as an extra night stay due to adverse weather conditions. This demonstrates a level of customer care that enhances the company's reputation. Conversely, another customer's experience with the company's response to reported issues presented an image of indifferent customer service, which, if representative, could tarnish the company’s reputation for responsiveness to customer feedback. Another area for improvement mentioned by multiple reviewers includes aspects of food service, with dissatisfaction concerning both the quality and the response to feedback in the dining facilities. Nevertheless, the overall trend indicates that customers are willing to return to Away Resorts, indicating a potentially strong company reputation despite the aforementioned concerns.
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Away Resorts does not guarantee the ability to choose a specific lodge or a particular area of the park when making a reservation. They try to accommodate preferences, but there is no certainty that any specific requests will be met.
Accommodation suitability for self-catering at Away Resorts varies by type. Some units have full kitchens while others, like the Esme Compact, may have limited facilities with no oven and reduced counter space, which could make self-catering challenging for some guests.
There have been instances where guests have reported concerns with the cleanliness and maintenance of their accommodations. Away Resorts' response to these issues can differ, and it is recommended that guests provide feedback directly to Away Resorts, though the resolution process may involve the booking agent if the reservation was not made directly with Away Resorts.
Away Resorts is a company that focuses on providing holiday experiences in the UK. The company prides itself on enhancing the classic British holiday by infusing a sense of excitement and enjoyment into its service offerings. With a dedication to creating memorable vacations, Away Resorts caters to guests by ensuring each holiday is filled with the necessary 'bells and whistles' to deliver satisfaction. Their approach to hospitality is centered around a deep investment of passion and energy from their staff—both on the ground at their holiday locations and within their support center—aimed at crafting the 'greatest of Great British holidays.'
The company's ethos is about embracing fun and not being afraid to show it. This fun-focused attitude is a key aspect of their brand identity and manifests in their services and customer interactions. Away Resorts operates with a sense of pride in being an award-winning and entrepreneurial business. With an open invite for like-minded individuals to join their team, the company maintains a forward-thinking mindset, indicating that they have ambitious plans for the future. Away Resorts appears to be a company that seeks out individuals who share their commitment to delivering high-quality holiday experiences while also enjoying the journey in the thriving hospitality sector.