The reviews provided for Cheapfaremart indicate a high level of customer satisfaction with the customer service representatives, notably through specific mentions of employees such as Mr. James, Adam Jones, Leo, Prince, Sam, Andrew, and Mr. Simon. These individuals are consistently praised for their helpfulness, flexibility, and kindness, with numerous accolades for their ability to assist in modifying flight details to better suit customers' needs. For instance, adjusting layover times without additional costs or ensuring that meal preferences are honored on flights. The attentive follow-up service and the successful resolution of technical issues related to ticketing are also seen as strengths within these customer interactions.
However, the company's reputation is not without blemish, as one scathing review denounces the organization as a scam. This negative feedback stems from an incident involving a change in ticket prices after the initial purchase was confirmed, which, according to the customer, was a tactic to renegotiate the ticket price under the pretense that the advertised cheapest fare was no longer available. Despite this outlier, the majority of the reviews seem to trend positively, highlighting Cheapfaremart's capacity to provide competitive pricing, excellent customer support, and reliable assistance in booking and managing travel arrangements. Recurring themes include satisfaction with the value provided and the responsiveness and professionalism of customer service representatives. It's important to note that while most customers report successful resolutions, the mention of price discrepancies in booking processes suggests the potential for systemic issues that may affect transparency or consistency in pricing.
Read what some customers have to say on Trustpilot...
According to customer reviews, representatives like Mr. James have been known to provide substantial assistance with online reservations. It seems they can help with issues and strive to maintain customer satisfaction.
Based on a review, Cheapfaremart seems willing to adjust itineraries to reduce layover times without increasing the original price, as experienced by a customer who had their 10-hour layover changed to a 2-hour one with the help of a representative.
There have been instances where customers are contacted about price adjustments after booking. If this occurs, it is recommended to discuss your options directly with customer service to address any discrepancies or concerns as they might be able to match the original price or find an alternative solution.
Cheapfaremart is a prominent travel agency headquartered in Florida, USA with accreditations from both the Airlines Reporting Corporation (ARC) and the International Association of Travel Agents Network (IATAN). The company caters to individual and business clientele, providing assistance with the booking of both domestic and international flights. They aim to offer the best possible prices on flight tickets, ensuring affordability for their customers. The service includes a versatile, secure online flight booking engine that accommodates a variety of preferences, including one-way or round-trip flights as well as direct or non-stop options. Through this platform, customers can book flights from or to US and non-US destinations utilizing services from a range of IATA-certified airlines.
Cheapfaremart offers a comprehensive comparison tool, enabling customers to evaluate flight deals from numerous airlines, both well-known and less prominent. This allows individuals to make informed choices while seeking the best value for their travel. The agency doesn't just specialize in economy class fares; they also provide competitive rates for first-class and business class bookings. Moreover, Cheapfaremart extends group travel flight booking plans, presenting substantial discounts for both business trips and vacations, which is beneficial for saving on group travel expenses. Since starting operations in 2012, the company has prided itself on delivering excellent service, a fact that is reflected in their TrustScore rating of 4 out of 5 on TrustPilot, an esteemed customer review website. Finally, Cheapfaremart ensures customer data protection in compliance with legal standards and affords around-the-clock dedicated customer support.
