Flyus.com appears to provide competitive pricing and an easy-to-use website, as noted in several reviews. However, customers have expressed dissatisfaction with certain aspects of the service, such as the lack of included seat selection, which was a point of frustration for one reviewer. Additionally, customers reported a sense of suspicion and pressure, particularly with having to leave a review to see their booking confirmation, and the annoyance of being unable to confirm a flight without completing a survey.
In terms of customer support, there seems to be a recurring theme of accessibility issues. The mention of the live chat being consistently unavailable and long waiting times on the phone indicates potential shortcomings in customer service responsiveness. Problems arose during the booking process as well, including price increases at checkout—a point of contention for multiple customers that led to feelings of being trapped into a purchase. Moreover, the prevalence of hidden steps within the booking process also added to some customers' frustrations. Despite these issues, there was some acknowledgment of the company's ability to handle reservation changes at a customer's request, albeit with understandable price adjustments.
While the reviews point toward a mixed customer experience, with commendations for navigability and pricing countered by concerns over transparency and customer service, these factors collectively influence Flyus.com's overall reputation. The trend of price increases during booking and the forced participation in feedback mechanisms could potentially harm the company's image if not addressed to enhance customer trust and satisfaction.
Read what some customers have to say on Trustpilot...
According to a recent review, seat selection is not included in the initial booking process. Customers may need to make a separate arrangement directly with the airline or through an additional service on Flyus.com for specific seat assignments.
Some reviews indicate that customers have experienced difficulty accessing immediate support through the live chat feature, which is often away, and the phone service, which may involve a wait time without guaranteeing timely answers to inquiries.
Multiple reviews have reported instances of prices increasing at the checkout stage of the booking process. Prices on Flyus.com, as with many flight booking platforms, might be subject to change due to airline pricing dynamics and could alter during the time it takes to enter payment information.
Flyus.com operates as an online travel agency specializing in providing cost-effective flight booking options for a global customer base. Established with over 25 years of experience in the travel industry, the company prides itself on serving a significant number of satisfied travelers by offering discounted airline tickets and travel deals. Based in the United States, Flyus.com actively leverages its expertise to compare a multitude of travel deals, ensuring that customers receive competitive rates. The firm’s embracing of next-generation travel technology coupled with their commitment to top-tier customer service allows it to maintain an edge in the travel market. Through its website, customers have access to a sophisticated platform enabling them to easily search, buy, and book airfare online while benefiting from capabilities such as self-booking management, custom price algorithms, and seasonal price tracking.
Originally operating under the brand Webjet Marketing North America in 2010, Flyus.com has adapted to the changing landscape of the travel industry, expanding its footprint on the international stage. By 2017, to align better with its broader global approach and product offerings extending beyond its initial scope, the company rebranded from Webjet.com to Flyus.com. This transition underscores the company's focus on catering to a worldwide market. Customers are provided with round-the-clock customer care, multiple payment options, and the convenience of phone booking services, reflecting the company's dedication to enhancing user experience. As Flyus.com continues to grow, it retains its core mission of delivering a seamless and affordable travel booking experience to its customers worldwide.
