Based on the recent customer reviews, Olympic Holidays appears to maintain a positive reputation, largely due to their attentive and accommodating staff. The feedback recurrently praises individual Olympic Holidays representatives, such as Rob Griffiths, Dora Messiou, Shelley Kingston, and Kelly Kingston, for their excellent communication, professionalism, and competence in handling reservations and queries. Their ability to provide personalized services, including bespoke holiday packages tailored to customer preferences, stands out as a significant factor contributing to customer satisfaction. These interactions seemingly create a sense of loyalty and trust towards the company, with customers looking forward to their holidays and intending to make future bookings with the same consultants.
However, there is mention of an operational hiccup concerning difficulty making a balance payment online, which was compounded by the misinformation regarding customer service hours. This point of friction indicates that while the company's direct customer service is commendable, their technical infrastructure or communication regarding operational hours might require attention to ensure their digital experiences align with the praised human interactions. Nevertheless, this appears to be an isolated incident in the context of the overall feedback trend. Across the reviews, the efficiency of service, demonstrated by actions like finding more cost-effective travel options post-agreement and the readiness to provide clear information quickly, consolidates the impression that Olympic Holidays is adept in responsive and customer-centric service, which contributes positively to the company's overall reputation.
Read what some customers have to say on Trustpilot...
Olympic Holidays provides tailored options for multi-destination trips, such as city visits combined with island hopping. Their travel consultants can assist with selecting destinations and arranging the logistics for customized packages.
Yes, Olympic Holidays offers personalized service, with travel consultants like Rob Griffiths and Shelley Kingston providing continuous communication, bespoke travel packages, and handling of complex travel enquiries with professionalism and attention to detail.
If you experience any technical difficulties or have queries during the online booking process, you should contact Olympic Holidays' customer service for support. Their team is available to assist with payment issues, answer queries, and help complete bookings efficiently.
Olympic Holidays positions itself as the UK's premier travel agency specializing in destinations within Greece, the Greek Islands, and Cyprus, boasting a long-established presence in the tourism industry. In response to an evolving market, they have expanded their offerings to include picturesque locations such as Sicily, Sardinia, Malta, the Spanish Islands, Croatia, Gambia, and Goa. Their extensive experience spanning over half a century has enabled Olympic Holidays to craft high-quality vacation experiences that strike a balance between top-notch service and value for money.
The company's operation is supported by a team of professionals across various departments, from a knowledgeable customer service team to friendly holiday consultants, and diligent in-resort representatives. Their collective expertise ensures that customers receive well-informed advice and support throughout their journey, from planning stages to the actual holiday experience. Olympic Holidays prides itself on empowering travelers with the information and guidance needed to fully immerse in the local culture and make the most of every moment spent on their holiday.
