The sampled reviews of Stasher suggest a positive overall company reputation, marked by consistent praise for the convenience, helpfulness of staff, and the utility of the service for travelers seeking to explore destinations unencumbered by luggage. Customers reported satisfaction with the accessibility of service locations, often near transportation hubs or central areas, which added value to their travel experience by enabling efficient use of time between accommodation check-outs and flights or other departures. A notable aspect of the customer experience was the ease of the booking process, the friendliness and helpfulness of the staff at Stashpoint locations, and the secure and efficient handling of luggage.
However, some reviews highlighted potential for improvement, such as the clarity of location directions and transparency regarding additional fees. A specific customer encountered inconvenience due to an issue with proximity; although this was an isolated incident, the company's responsive customer service, including personal attention from the founder and prompt refunds, reinforces Stasher's commitment to customer satisfaction. Customers generally conveyed a sense of trust in the security of their belongings and expressed willingness to reuse the service. Recurring themes in the feedback included the simplicity of the luggage storage process, the strategic positioning of service points, and the affordability of the service, despite occasional comments on hidden costs.
Read what some customers have to say on Trustpilot...
Stasher offers luggage storage options that are often conveniently located within walking distance of major transit stations and city attractions, enabling travelers to explore the area unencumbered by their luggage.
Security is a priority with Stasher; bags are typically labeled for identification and stored in secure locations, such as designated hotel areas or other secure storage spaces, with careful handling by staff.
Stasher is committed to customer satisfaction and addresses issues promptly, as demonstrated by the instance where they provided a refund and personal follow-up when a customer faced inconvenience. Customers should expect reliable assistance if any problems arise.
Stasher is a company that operates in the sharing economy, addressing a common issue faced by travelers: the need to store luggage for short periods of time. Recognizing that many people find themselves burdened by their suitcases and bags during layovers or prior to departure, Stasher offers a practical solution that allows individuals to store their items in a secure and convenient manner. The company capitalizes on underutilized space in hotels and stores, creating a global network that offers travelers accessible storage options in various locations. With its emphasis on convenience and security, the service is designed to provide peace of mind and ease the travel experience by handling possessions with care similar to hotel check-in standards.
Stasher has achieved recognition in the travel and startup industry, exemplified by accolades such as winning Pitch@Palace, Travolution's Startup of the Year, and being named Expedia's Travel Startup in 2018. Their successful partnerships with reputable brands like Premier Inn, Accor, and Hotels.com underscore the reliability and extent of their storage network. As a result of these collaborations and their innovative business model, Stasher has emerged as a rapidly growing startup in London, offering a valuable service to travelers worldwide.
