The compilation of reviews for Sykes Holiday Cottages paints an overall favorable picture of the company, with customers commending the properties for their cleanliness, comfortable amenities, and delightful settings. Several guests highlighted personal touches like welcome gifts and the aesthetics of modern and freshly-decorated accommodations, which add to their satisfaction. Customers also found the properties to be strategically located for local exploration, suggesting that Sykes offers residences conducive to enjoyable holidays. This attention to detail and property standard appears to be a recurring theme that positively influences the company's reputation.
From a customer service standpoint, the experience seems predominantly positive, with mentions of helpful and friendly support from the Sykes team, including instances where special requirements were efficiently catered to. Despite this trend of helpful customer service, one review notes a concern with a booking charge added during phone booking, although it was subsequently waived after discussion. Additionally, a customer expressed dissatisfaction with the selective publication of their full review, indicating a potential area for Sykes to enhance transparency and communication. The website's ease of use and low booking fees were praised, enabling more inclusive holiday planning for diverse customers. While positive experiences are at the forefront, it is important to recognize the areas noted for improvement, as they could impact overall customer satisfaction if not addressed.
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Yes, customers have noted that the properties offered by Sykes Holiday Cottages are well-placed for exploring different regions, with some properties being ideally located for visiting the South West corner of England, for example. However, access to a car is recommended to get the most out of the stay as it can provide the freedom to explore local beaches, villages, and supermarkets that may be a short drive away.
Reviews indicate that customers have had positive experiences with the Sykes customer service team, mentioning helpful and friendly support. Users appreciate prompt callbacks to confirm arrangements and assistance with inquiries and bookings. The company has been noted to occasionally charge an additional booking fee when bookings are made over the phone, but this fee has been waived in some instances after discussion.
The booking process for Sykes Holiday Cottages has been described as easy to navigate with clear, informative emails. The website is commended for its usability and presentation, including detailed property photographs and descriptions. Additionally, some customers have found Sykes' pricing competitive, noting instances where the rates offered on the Sykes platform were more advantageous compared to other sites for the same property and dates.
Sykes Holiday Cottages is a leading independent holiday cottage rental agency with a significant presence in the vacation property market. Boasting a portfolio of over 20,000 properties across the UK, Ireland, and New Zealand, the company specializes in providing a wide array of cottages to cater to diverse holidaymaker needs. As a Certified B Corporation, Sykes Holiday Cottages demonstrates a commitment to social and environmental performance, accountability, and transparency in business operations. Their dedication to excellence in the travel industry is evident through the numerous accolades they have received over the years, including the prestigious British Travel Award for 'Best Large UK Holiday Cottage Company' for eight consecutive years from 2013 to 2020.
The company prides itself on not only its customer-facing achievements but also its operational success and growth within the tech sector, shown by its recognition at the Northern Tech Awards. Sykes Holiday Cottages offers rewarding career opportunities highlighted by its inclusion in lists such as 'Sunday Times Top 100 companies to work for in the UK 2019' and '1000 Companies to Inspire Britain 2019'. Additionally, the firm extends services to property owners by providing expert advice on property letting and management, streamlining the rental process to make it more efficient and less burdensome for owners. With accolades in company leadership, financial management, and fast growth, Sykes Holiday Cottages emerges as a prominent player in the technology and travel landscapes, continuously striving to enhance their service delivery and market presence.
