Based on the customer reviews provided, Viva Holidays appears to have built a strong reputation for exceptional customer service, with multiple reviews highlighting the company's efficiency, responsiveness, and ability to cater to customer needs. A key element influencing the company's reputation is the personalized and flexible service provided, as mentioned by reviewers who experienced quick actions upon requests for changes and tailored holiday packages. Agents like Vaibhav receive consistent mentions for being polite, helpful, patient, and professional, suggesting a high level of customer satisfaction linked to employee performance.
The recurring theme across the reviews is the company's ability to provide a seamless booking process, with staff like Vaibhav, Kritika, Jade, and Simran individually recognized for their contributions. Efficient communication is a standout characteristic, with agents keeping customers informed via emails and calls, addressing concerns in a friendly manner, and offering advice. Additionally, the positive feedback extends beyond the booking experience, with customers expressing confidence in the upcoming trips and showing loyalty to the company through repeat bookings. The mention of competitive pricing, including price matching and negotiations for upgrades, also portrays the company as a value-conscious option. The overall customer experience with Viva Holidays presents the company as a reliable and customer-centric travel service provider.
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Yes, according to customer reviews, Viva Holidays accommodates changes to hotel packages efficiently and provides options along with the updated prices.
Customers have reported a very positive experience with Viva Holidays' customer service, noting that agents are polite, helpful, and efficient. Agents are praised for their patience, knowledge, and the ability to tailor holidays to meet customers' needs.
A review indicates that Viva Holidays has offered to price match and even beat a holiday quote from another well-known company. It suggests that they are willing to work with customers to provide competitive pricing.
Viva Holidays is a travel and tourism operator with its base of operations in London, United Kingdom. Catering to the leisure segment of the travel market, the company focuses on providing customized holiday experiences that are crafted to meet the unique preferences and requirements of its clients. Their specialisation lies in creating complex, multicentre itineraries that enable travelers to explore multiple destinations in a single trip, often incorporating cruises as a central element of the experience. These holiday packages are designed to offer a seamless adventure across different landscapes and cultures, promising both convenience and diverse exposure to the world's various offerings.
The services provided by Viva Holidays also extend to rail-inclusive holidays, where train travel forms a core part of the vacation. This is indicative of Viva Holidays' effort to cater not just to the sea-faring interest of its clientele, but also to those with an affinity for the scenic and romantic aspects of train voyages. By combining different modes of travel in their packages, they facilitate a comprehensive and immersive traveling experience. Whether it's a calm sea voyage or a scenic rail adventure, the company endeavors to connect the finest details of a trip, from transportation to accommodation, ensuring that travelers have a hassle-free and enriching holiday experience.
