Analysis of AmeriGlide customer reviews indicates a company with a mixed reputation, where positive and negative experiences seem to be influencing the overall company image. On the positive side, customers have praised individual employees such as Colin Drakeford, Abbie Basham, and an Atlas lift technician, Eric, for their professionalism, knowledge, and the ability to manage the sale and support process effectively. There are several instances where customers noted quick and efficient service, like the rapid delivery and installation within a week, and a competent resolution to a technical issue with a stairlift. This indicates that when operations run smoothly, customers have a very high level of satisfaction with the customer service and the quality of the products offered by AmeriGlide.
Conversely, AmeriGlide has also received criticism for poor communication and follow-up service post-purchase, specifically from their Amazon presence and installation partners such as Delstal. One customer expressed frustration with being misinformed about delivery dates and perceived that the company's actions were disreputable and took advantage of vulnerable populations elderly and disabled customers. Another customer experienced delayed communication and follow-up, resulting in a lengthy service timeline and costly service charge that appeared disproportionate to the work done. There were also cases where customers had to chase up the company or intermediaries themselves to get service, which reflects negatively on AmeriGlide's customer service infrastructure. These negative experiences point towards potential issues in the company’s supply chain, after-sales support, and communications with customers and third-party service providers.
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Some customers have reported positive experiences, highlighting employees such as Colin Drakeford and Abbie Basham for being knowledgeable, professional, and helpful throughout the purchasing process. Customers have appreciated timely follow-ups and assistance with queries.
Customer feedback varies with some reporting fast delivery and installation within a week of ordering. However, there are mentions of delays and communication issues with installers, leading to longer wait times for installation.
There seems to be a mix of experiences. Some customers have praised the prompt and effective after-sales support, especially when requiring warranty service. At the same time, other reviews highlight challenges with getting timely responses, issues with coordinating repairs, and dissatisfaction with the support offered after purchasing products.
AmeriGlide is a company that specializes in the manufacturing and distribution of accessibility products designed to assist seniors and individuals with limited mobility. Their products are aimed at supporting the "aging in place" movement, which allows individuals to continue living in their own homes with greater independence and comfort. AmeriGlide's offerings are tailored to facilitate access to various parts of a residence, thereby fostering the mobility of its customer base within their living environments.
The range of products available from AmeriGlide encompasses stair lifts, wheelchair lifts, and vertical platform lifts, which are focused on overcoming barriers posed by stairs and elevation changes. Additionally, the company provides walk-in tubs, lift chairs, and bath lifts that aim to enhance safety and convenience in bathroom settings. For exterior accessibility, AmeriGlide offers incline and pool lifts. To address transportation and travel mobility needs, the company also markets mobility scooters. These products can be acquired through direct purchase from AmeriGlide or via an authorized dealer network that the company has established to facilitate wider accessibility and customer support.
