A quintessential theme across the provided customer reviews suggests a persistent pattern of non-fulfillment of orders and poor customer service. Customers consistently report charges being made to their credit cards without receipt of the promised goods. An issue that exacerbates the situation is Aqua Supercenter's apparent lack of responsive communication channels; numerous attempts to reach out via email, phone calls, or live chats have been described as either unresponsive or non-existent, with some pointing out that the phone numbers provided are not in service. These experiences contribute to a negative perception of the company as potentially fraudulent, prompting customers to advise others to beware and question the reliability of the business.
Furthermore, the reviews indicate that, when engagement with the customer does occur, it often results in unfulfilled promises or explanations that do not solve the customers' issues. Complaints highlight instances of customers being directed to seek remedies through their credit card companies or receiving form letters detailing supplier-related challenges as reasons for non-delivery and non-refund policies. In addition, the customer feedback emphasizes a persistent theme of distrust, with allegations of scam-like behavior and reports surface that Aqua Supercenter's business practices are under investigation for fraud. The mention of BBB accreditation discrepancies and misrepresentation of customer satisfaction undermines the trustworthiness of the company's claims. In sum, the body of customer reviews points towards a tarnished company reputation, marked by accusations of scams, defective products, and a general lack of accountability on Aqua Supercenter's part.
Read what some customers have to say on Trustpilot...
If you've placed an order and the product has not been delivered, it is recommended to attempt contacting the company through any provided communication channels (email, phone, chat, etc). If there is no response or resolution from Aqua Supercenter, you may consider filing a dispute with your credit card company to potentially reverse the charge. Additionally, customers have mentioned filing a complaint with the Better Business Bureau (BBB) or seeking updates on any ongoing investigations for fraud.
Recent reviews indicate multiple customers have experienced issues such as non-delivery of products, lack of communication, and difficulty obtaining refunds. Some reviews allege the company to be a scam and there are reports of ongoing investigations by the state of Florida. It's important for prospective customers to take this into consideration and research the company thoroughly, checking the latest user testimonials and any official reports before making a purchase.
Based on the latest reviews, Aqua Supercenter has been unresponsive to many customers’ attempts at communication regarding issues such as undelivered items, refund requests, and product defects. Customers have reported not receiving responses through email, phone calls, chat systems, or the company's online 'ticket' process. It is advisable for potential customers to take these experiences into account when considering a purchase from this retailer.
Aqua Supercenter positions itself as a significant player in the online retail market for swimming pool supplies, boasting the title of the "World's Largest Online Discount Swimming Pool Supplies Supercenter." Operating through AquaSupercenter.com, the company provides a vast array of pool-related products, ranging from pool pumps and motors to filters, chemicals, and chlorine. With a network of over 50 warehouses across the United States, Aqua Supercenter is able to fulfill orders with an impressive average delivery time of 2 business days, and in many instances, even reduces this to a single business day for its top-selling items.
The company's rapid growth is reflected in its recognition as an Inc 500 fastest-growing company in both 2009 and 2010. Furthermore, during the period from 2005 to 2008, Aqua Supercenter (formerly known as Aqua Superstore) ranked as the 2nd fastest-growing retailer in America and was listed as the 48th fastest-growing company nationwide. This success has also translated into Aqua Supercenter being named a Top 500 Internet Retailer. In an effort to optimize its online presence and cater to various market segments, the company has rebranded to AquaSupercenter.com and now predominantly focuses on pool supplies, while also managing ten different Supercenters, each specializing in their own niche. Additionally, Aqua Supercenter has expanded its portfolio to include four other pool sites and has set up a Pool Delivery Service Center to enhance its service delivery.
