Atlantic Electrics appears to predominantly garner praise for their customer service and efficient delivery process. Multiple reviews emphasized the ease of ordering, the fast delivery, and the company's consistent communication, providing updates throughout the purchase process. Notably, one review commends an employee, Shamoon, for his extensive product knowledge and exceptional service. The willingness of the company to confirm orders and double-check for potential errors demonstrates a customer-first approach. Furthermore, the use of reputable courier services, flexibility in payment through installments, and the offering of competitive pricing contributes positively to their reputation.
However, the impressive array of affirmations is marred by a significant outlier that speaks of an extremely negative experience involving the delivery of a used and dirty product when a new purchase was expected. This account, which includes complaints about customer service unresponsiveness, stands in stark contrast to the overall trend in customer satisfaction. While it appears to be an anomaly among largely positive feedback, such a complaint could be damaging if it reflects a recurring issue not captured in the rest of the reviews provided. The overall customer satisfaction seems to reflect a good quality service with on-time delivery, effective communication, and helpful staff, but maintaining quality control and addressing any service inconsistencies will be paramount for maintaining the company's positive standing.
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Most reviews indicate that customers receive high-quality products such as air fryers and Samsung TVs. However, there has been an isolated incident of a customer receiving a used product which might not represent the general customer experience.
The company seems proactive in order verification, with reports of calling customers soon after placing an order. Reviews also reflect a high level of satisfaction with customer service, noting that the company keeps customers well informed from order to delivery.
Delivery is often highlighted as quick and reliable, with some products arriving earlier than expected. Updates are frequently given through texts, and in many cases, a reputable delivery company such as DPD is used. The company also gets praise for providing delivery time slots and direct home delivery services.
Atlantic Electrics is an established family-run business located in North London, United Kingdom, known for retailing a variety of electronics and appliances. With both a physical presence through their showroom on North Circular Road and a digital footprint with an online store, they cater to a wide audience offering convenience in shopping for their products. The company's inventory spans a broad range of electronic goods, positioning themselves to meet the needs of household consumers with diverse preferences and requirements.
Additionally, Atlantic Electrics extends its services beyond sales by providing a dedicated service department specially equipped for the repair of televisions and audio equipment. Complementing its primary offerings, the company also houses Westend DJ, a subsidiary business focusing on the niche market of professional audio products. Westend DJ is tailored for professionals in the production and DJ industry, adhering to the specialized demands of audio quality and performance essential for live entertainment and music production.
