Upon examining the customer reviews for Bathroom Takeaway, it is evident that the company is generally well-regarded for its timely delivery and product quality. The recurring theme in the feedback suggests that customers are particularly satisfied with the speed of the delivery service, as highlighted by comments praising quick receipt of orders, such as radiators, shower screens, and other bathroom fittings. Furthermore, the mention of a lengthy 15-year guarantee on some products, as well as the positive reception of their pre-assembled units, points toward a reputation for offering durable goods and convenience in their product range.
Customer service quality, a cornerstone of overall satisfaction, is also highlighted as a positive aspect, with specific employees being commended for their assistance. This includes instances where personnel have been attentive to customer needs, such as ensuring the right parts are supplied and providing exceptional help with product selection and fitting. Nevertheless, amidst the positive remarks, a critical review concerning the after-sales service, specifically related to warranty claims on a mixer tap, indicates an area that could tarnish the company’s reputation. This isolated case of a customer experiencing "terrible customer service" and difficulties in resolving their issue contrasts sharply with the otherwise favorable impressions and suggests potential inconsistencies that might influence the overall customer experience. Across the spectrum of feedback, the prevalence of positive customer service interactions, coupled with strong satisfaction toward product offerings, shapes the collective company reputation.
Read what some customers have to say on Trustpilot...
According to a customer review, Bathroom Takeaway offers a 15-year guarantee on their radiators.
Reviews indicate that delivery can be very fast, often within just 2 days, but it always depends on the specific circumstances of the order.
Customer reviews suggest that Bathroom Takeaway provides helpful customer support, including over the phone assistance, for inquiries about extra fittings and spare parts.
Bathroom Takeaway is a company specializing in the retail of bathroom products and accessories, offering a wide range of items to suit different styles and preferences. Their business model emphasizes simplicity and convenience for the customer, encouraging the ease of selecting from a collection of designer-quality bathroom pieces online, purchasing with a few clicks, and enjoying prompt home delivery. The company prides itself on transparent pricing without the need for constant sales promotions or hidden costs. Bathroom Takeaway positions itself as a cost-effective option by eliminating the middlemen typically involved in the bathroom retail industry, which allows them to avoid expensive showroom overheads and sales commissions, resulting in savings that are passed directly to their customers.
Since its establishment in 2010, Bathroom Takeaway Limited has maintained a focus on customer satisfaction, prioritized through their 'Customer First' service philosophy. They support the quality of their wide array of products, which include complete bathroom suites, individual toilets, showers, taps, and heated towel rails, with a 'Fit and Forget' Quality Guarantee. Operating within the UK, the company boasts over 100,000 bathroom products, all quality inspected and ready to be dispatched from their state-of-the-art distribution centers across the nation. This abundant stock ensures that customers have access to a varied selection and can rely on quick and efficient order fulfillment.
