Analyzing the collection of reviews for FramesDirect.com reveals a strong positive sentiment expressed by customers, particularly emphasizing excellent customer service, quick shipping, and reliable delivery of authentic products. Customers highlight the company's extensive selection and competitive pricing as standout features, often noting that they find products on FramesDirect.com for significantly lower prices than at traditional retail outlets. One customer even reported a 65% savings compared to a quote from Lens Crafters, indicating the company's commitment to affordability.
Recurring elements across these testimonials include praise for specific aspects of the service such as the ease of finding replacement frames, the authenticity of the products, and the willingness of the company to address any issues promptly to ensure a satisfactory customer experience. The fact that one customer continues to choose FramesDirect.com after years of satisfaction attests to the company's consistency in maintaining strong customer relationships. While there was a concern about packaging from one customer—whose glasses arrived undamaged despite a soaked package—this did not seem to detract significantly from the overall satisfaction with the received products and the shopping experience. On balance, these reviews indicate that FramesDirect.com is considered a reliable and customer-oriented online retailer in the eyewear market.
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Based on the customer reviews, FramesDirect.com generally provides quick shipping and delivery. Customers have mentioned receiving their orders super fast and even faster than expected. The company seems to ensure prompt delivery to customer satisfaction.
Yes, customers have reported saving a significant amount on products purchased from FramesDirect.com compared to other retailers. Reviews highlight that the company offers the same quality frames at lower prices, with one customer citing a saving of 65% on Vogue Frames over prices quoted by another retailer.
The reviews for FramesDirect.com indicate that customer service is highly regarded by their customers. Purchasers have praised the assistance received from service representatives and their willingness to resolve issues. Furthermore, even in cases where packaging was damaged during shipping, the product arrived intact, suggesting that the company takes measures to securely package items.
FramesDirect.com is a pioneer in the online eyewear industry, having established itself as the first online platform to sell prescription glasses back in 1996. Over the years, the company has expanded its reach and inventory to host the largest selection of designer eyewear available online. The growth of FramesDirect.com has been significant enough that it became part of EssilorLuxottica, the world's largest eyewear company. The acquisition by such a major industry player underlines the importance and success FramesDirect.com has achieved within the eyewear market.
With a commitment to providing exemplary customer service, FramesDirect.com employs a team of expert opticians to assist customers in their selection of eyewear. Boasting an average of over 20 years of experience in the field, these opticians are equipped with the knowledge and passion required to guide customers through a vast array of choices to find the perfect fit for their personal style and vision needs. FramesDirect.com's goal has consistently been to blend the convenience of online shopping with the informed guidance typically associated with in-person eyewear purchases.
