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Hoffman Academy: Reviews and Reputation Summary

Rated 4.6 based on 160 Reviews
Rated 4.6 based on 160 Reviews
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How was your experience with Hoffman Academy?
Verified by
Natalie Wilson
Published on
April 14, 2024
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Company Snapshot

Founding Year
2007
Phone
Employees
21
Website
Annual Revenue
$1.2M
Socials
Industry
Location
Portland, United States

What do people think about Hoffman Academy

An analysis of the recent reviews for Hoffman Academy reveals a strong reputation among users, particularly emphasizing the quality of instruction and comprehensive nature of the program. Customers frequently praise Mr. Hoffman's teaching methods, his ability to engage with all ages, and his unique approach to integrating music theory into lessons that keep children and adults alike interested and motivated. The personal touches, such as responses to user posts on social media and the inclusion of puppet shows, enhance the user experience, fostering an environment that is not only educational but also enjoyable and interactive.

However, amidst the positive feedback, there are some notable areas of concern. A primary issue raised by a dissatisfied customer relates to difficulties in accessing paid premium features and subsequent challenges in obtaining timely customer support, which raises questions about service responsiveness and technical experience. There is also mention of the platform's web application being occasionally buggy, suggesting that there may be technical improvements to be made. Despite these concerns, the overarching sentiment remains positive, with many users attributing their or their children's love for piano and advancement in musical knowledge to the Hoffman Academy program. This suggests that while technical and customer service elements could be improved, the core educational value provided by Hoffman Academy stands strong in the eyes of its clientele.

Hoffman Academy Recent Customers Feedback and Reviews

Read what some customers have to say on Trustpilot...

L.R. Rated Hoffman Academy 1-Star on Trustpilot and said...

I paid for Premium Access. There was no change. I went circles logging out and back in, trying to select my student so he could access the premium features. Nothing worked. So, I couldn't help but be angry that I paid for what is supposed to be instant access, and I have no access. Not only that, but that want me to wait a day to get any customer support? Possibly 3 days if they deem it "complicated". I finally just canceled the subscription and am doing a stop payment. This is unacceptable. When you don't get what you paid for, it becomes a scam. I would be wary of this company, and wary of entering any payment information.

Delcie Rated Hoffman Academy 1-Star on Trustpilot and said...

Mr. Hoffman is a wonderful teacher. His videos are awesome and he explains music theory like no other. I call him my rocket scientist. Oh! By the way, I’m 66 and I highly recommend this program and Mr. Hoffman for adults and children.
Hoffman Academy reviews

Gloria Cassar Rated Hoffman Academy 1-Star on Trustpilot and said...

The lessons are great source for learning piano also for adults. Are there any plans for the next batch of lessons. Looking forward to continue learning with your team.
Read more reviews...

Frequently Asked Questions About Hoffman Academy

What should I do if I encounter access issues after purchasing Premium Access?

If you've purchased Premium Access and are experiencing difficulties accessing premium features, ensure you've followed all necessary steps like logging out and back in and selecting the correct student profile. If the issue persists, Hoffman Academy recommends reaching out to their customer support, though immediate resolution may not be guaranteed and could take up to three days, especially for complex issues. In these cases, consider documenting all steps you've taken for a more efficient support experience.

Is Hoffman Academy suitable for adult learners?

Hoffman Academy is designed with children in mind, but many adult learners have found the lessons comprehensive and engaging as well. The program's approach to music theory, piano technique, and playful instruction style can cater to the educational needs of adults who are beginners or returning to piano practice.

Can the lessons at Hoffman Academy adapt to different pacing needs?

Yes, Hoffman Academy's self-paced lessons allow students to adjust their learning speed as necessary. Whether life is busy, or during the school year when there might be less free time, learners can accelerate or decelerate their lesson progression to match personal schedules and learning speeds.

About Hoffman Academy

Hoffman Academy is at the forefront of online piano instruction, primarily focused on teaching children. The academy is pioneering a unique approach to piano learning by integrating modern technology with a proprietary teaching method known as the Hoffman Method. The academy's primary objective is to reinvent the traditional means of teaching piano, making it more engaging, effective, and accessible to learners around the world. Through the use of up-to-date teaching science, Hoffman Academy aims to not only impart musical skills but also to inspire delight and enrich the lives of its students by democratizing music education.

The Hoffman Method, which lies at the core of Hoffman Academy's teaching philosophy, is a comprehensive musical education framework that strives for deep mastery and musical fluency. It was created by Joseph Hoffman, a master educator with the vision to cultivate a lifelong passion for music. The method encourages students to begin learning music by playing songs by ear, drawing on natural language acquisition techniques. This hands-on approach helps in making complex elements of music more intuitive, covering singing, rhythm, sight reading, dictation, transposition, and music theory in progressive lessons. The method emphasizes real music-making and enjoyment from the very first lesson, ensuring that students are motivated to continue their musical journey lesson after lesson.

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