Imperial Candles seems to offer a range of aromatic products that include a hidden piece of jewelry, which garners appreciation from a significant number of customers. The 'whipped soaps' are frequently lauded for their enduring scent and pleasing effect on the skin, with customers enjoying the discovery of jewelry items valued at varying amounts. Repeat purchases appear to be common, with one customer humorously noting a burgeoning collection of jewelry that comes with the soaps and candles. Recommendations to purchase during sales suggest that while the items are desired, some customers find the regular prices to be somewhat steep.
However, the customer experience with Imperial Candles is not universally acclaimed, with some customers reporting dissatisfaction with the quality of both the scents and the jewelry. Complaints of scents described as 'beer-like' or 'artificial weird smell' indicate inconsistencies in product quality. Moreover, issues of faulty or non-existent jewelry items have resulted in negative experiences, particularly when customer service could not adequately resolve the problems due to policies such as requiring original packaging for returns. Nevertheless, other reviews have noted excellent service from customer support, suggesting variability in service experiences. Overall service experiences, though mixed, lean towards satisfaction, with commendations of the customer care team and instances of resolving delivery mishaps positively contributing to customer loyalty.
There are also mentions of the candles being appealing for their gentle, non-overpowering fragrance, and the added allure of a surprise jewel boosts the appeal. The reviews indicate that while the brand has captured the interest of various customers including those with special needs who enjoy their bath bombs, there is a room for improvement in product consistency and customer service policies. These diverse feedback elements collectively influence the company's reputation in the eyes of prospective buyers.
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According to customer reviews, the jewelry found inside Imperial Candles range from costume pieces to items valued at approximately £12, £20, and even £60. The jewelry is generally well-regarded and appreciated as a surprising element of the products, with some reviewers noting the jewelry is real silver, not plated. Variability in quality is expected, and there may be occasional issues such as a bent piece, for which customer service has provided replacements.
Some reviews suggest ordering well in advance if purchasing around holiday periods, taking note of potential sales during these times. Customers have reported delays and delivery issues which have been resolved by customer service. It is advisable to plan accordingly considering the increased demand during holidays for a smoother experience.
Customer feedback on Imperial Candle scents ranges from positive reviews about smells being amazing and lasting a long time, to negative comments stating certain scents were disappointing or artificial. When dealing with customer service, the majority of reviews report a positive experience with effective resolutions to their queries, though there have been instances of dissatisfaction when dealing with service issues such as missing items.
Imperial Candles is a prominent candle manufacturer in the United Kingdom, recognized for their innovative approach in the candle-making industry. They specialize in producing natural soy wax candles and bath products that come with a unique twist—a surprise piece of jewellery hidden within. This element of surprise not only distinguishes their products but also adds an extra layer of excitement for customers, enhancing the gifting experience. By focusing on high-quality, hand-poured candles, Imperial Candles has established itself as a desirable brand for those seeking a luxurious and creative twist on traditional candles and bath products.
The company places great emphasis on craftsmanship and customer experience. Each product is crafted with dedication and precision, ensuring that candles are not only aesthetically pleasing but also of superior quality. Beyond their range of products, Imperial Candles empowers individuals through their Ambassador Programme. This initiative allows people, particularly women, to create their own businesses under the Imperial Candles brand, promoting entrepreneurship and personal achievement. Imperial Candles' commitment to innovation, quality, and empowering opportunities has been recognized in the business community, as evidenced by the award they received from the Coventry Telegraph for 'Business Start-Up and Entrepreneur' in July 2015.
