The synthesis of the customer feedback for ITonlinelearning suggests a generally positive reputation, focused predominantly on the helpfulness and responsiveness of their staff. In particular, course and career advisors such as Andy McDonald, along with tutors such as Shaun Delaney, Jerry N, and Emmanuel Phiri, receive specific commendation for their supportive roles. Personalized services, including CV reviews and exam preparation, are highlighted as both professional and effective, with prompt communication being a significant aspect of the user experience.
However, there are expressed concerns regarding the support provided after the initial sign-up phase, with at least one customer reporting a lack of follow-up from their tutor or study guide support, which is a critical aspect of the learning process. Additionally, the dissatisfaction with the refund policy and the quality of specific learning materials—such as the PRINCE2 Agile resources that were described as inadequate—raises questions about the consistency in resource quality across various courses. Nevertheless, overall customer feedback leans toward the positive, with an emphasis on the expertise, dedication, and tailored support extended by ITonlinelearning’s team, suggesting that the company succeeds in creating a conducive learning environment for most customers. These recurring themes indicate that while the company is appreciated for its individualized aid and the structure of its study materials, there is room for improvement in post-registration support and material consistency.
Read what some customers have to say on Trustpilot...
Based on the reviews, students can expect various types of support, including help from course and career advisors in choosing the right courses, swift assistance throughout the recruitment process, and tutor guidance on the study materials. Although there is one mention of a lack of tutor contact after course commencement, other reviews highlight supportive interactions with study coaches, tutors, and the recruitment team.
The study materials provided by ITonlinelearning are generally well-received by users, with commendations on the structure for ease of understanding and the quality of the content. However, one review mentioned that the materials for the PRINCE2 Agile course were not very helpful as they were constituted by an AI voice reading out the manual, suggesting that the effectiveness of study materials may vary by course.
According to a review, ITonlinelearning has a policy where once you open your study materials, the option for a refund becomes invalid. This implies that it is crucial for prospective customers to thoroughly consider their choices before commencing their courses. Details regarding the refund policy should be reviewed carefully to make an informed decision before purchase.
ITonlinelearning is an educational organization that specializes in providing online training and courses focused primarily on the field of information technology and project management. Their mission is to offer flexible learning solutions that cater to individuals seeking to advance their careers in tech-related sectors or enter the IT industry. The courses provided range from entry-level training designed for those with little to no technical background to more advanced certifications for experienced IT professionals. The objective is to bridge the skill gap in the tech industry by making education accessible and convenient for learners of all levels.
The company's services extend to cover various certifications and courses in partnership with recognized awarding bodies. This includes training for widely acknowledged certifications such as CompTIA, Microsoft, Cisco, and PRINCE2, amongst others. ITonlinelearning also emphasizes the value of vocational training, thereby offering courses that encourage practical skills application that can support learners in achieving relevant industry skills. With the use of online learning platforms, the company aims to deliver self-paced, comprehensive course content that allows individuals to learn at their own pace while balancing other commitments. In addition to course offerings, ITonlinelearning may also provide resources like career advice and support to help learners navigate the job market.
