The reviews for LOOKFANTASTIC.COM suggest a very positive customer experience characterized by fast delivery, competitive pricing, and excellent customer service, contributing to a strong company reputation. The ease of navigation on the site, combined with the availability of discounts, deals, and gifts, is frequently mentioned, adding to the appeal of shopping on the platform. The mentioned next-day deliveries, even when ordering just before midnight or the upgrade to expedited service at no extra cost, seem to exceed customer expectations and demonstrate the company's commitment to fast service.
Another recurrent theme is the array of products and brands available, which customers appreciate for its variety and the ability to purchase items not easily found elsewhere. This indicates that the company meets diverse customer needs through its wide selection. Customer service interactions, such as the resolution of an incorrectly delivered parcel, are also highlighted as efficient and professional, which enhances trust in the company. Furthermore, the loyalty rewards scheme and utilization of customer reviews provide an additional layer of engagement and perceived value, reinforcing customer loyalty and satisfaction. Overall, these aspects together paint a picture of a reputable online retailer that focuses intently on customer satisfaction and retention.
Read what some customers have to say on Trustpilot...
LOOKFANTASTIC.COM offers a next-day delivery service if you order up until midnight. Customer reviews indicate that the delivery is quick, with orders placed over the weekend being received as early as Tuesday evening. Customers have also expressed satisfaction with both the standard and upgraded delivery options.
Yes, LOOKFANTASTIC.COM has a rewards scheme for loyal customers. Additionally, they frequently offer discounts, free gifts with purchase, and voucher codes that can provide up to 25% off. Customers can also take advantage of free standard delivery, and orders are sometimes automatically upgraded to next-day service.
Customer service at LOOKFANTASTIC.COM is considered prompt and professional according to customer feedback. Issues such as incorrectly delivered parcels are addressed efficiently, with customer service representatives acting quickly upon complaints and demonstrating high levels of customer care.
LOOKFANTASTIC.COM is an online beauty retailer known for offering a comprehensive range of products across various categories in the beauty industry. They are recognized for their extensive selection which includes skincare, haircare, makeup, fragrances, and electricals. The company aims to cater to a wide audience, covering different beauty needs and preferences. LOOKFANTASTIC.COM provides consumers with an opportunity to explore and purchase from a vast array of brands, ranging from well-known international names to niche and specialist labels. The slogan "No one does beauty like we do" reflects their confidence in providing a distinctive shopping experience and customer satisfaction.
The company's website boasts a user-friendly interface that allows customers to navigate easily through different beauty and personal care products. It also offers expert advice and insights, with content aimed to inform consumers about the latest trends, product releases, and beauty tips. LOOKFANTASTIC.COM seeks to be a one-stop-shop for beauty enthusiasts, offering not only products but a platform for learning and discovery in the realm of beauty. Their service is designed to be convenient and accessible, encouraging consumers to explore and indulge in beauty products from the comfort of their own homes.
