From the reviews provided, Preply appears to have a generally positive image regarding its customer service, with multiple commendations for the platform's supportive and efficient assistance. Customers have explicitly praised individual customer service representatives by name, identifying Ugochi, Aisulu, and Adedoyin for their exceptional help in solving issues ranging from credit transfers to technical support challenges. There is a recurrent appreciation for the quick response times and problem-solving aptitude of the customer support team, which has been described as "awesome and very understanding," as well as "freaking good."
Additionally, the instructional quality on Preply is perceived favorably, with users commending the selection of high-quality teachers, particularly for creative arts and language learning, including English. Success stories of improved English skills and achieving language certificates contribute to the platform's reputation as an effective educational tool. The flexibility and convenience offered by the platform, especially for learners and tutors in managing schedules and payments, are also viewed as strong points. However, amidst these positive sentiments, there is a single dissenting review alleging unfair business practices and discrimination. This review accuses the platform of making false accusations against teachers, offering unequal opportunities based on race, and engaging in censorship. This negative feedback, while in the minority, suggests that there may be certain areas of the company's operations and policies that could warrant further investigation to ensure fair and equitable treatment for all users.
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Preply has a customer support team that is reported by users to be prompt, helpful, and efficient in resolving issues, such as transferring credits between tutors, assisting with technical problems like time zone configurations, handling refunds, and addressing account-related inquiries.
According to reviews, Preply offers high-quality teachers, instructors, and coaches across a variety of subjects, including creative arts. Many users have successfully utilized the platform for language learning up to certification levels like B1 and have reported improvements in their language skills.
While many reviews highlight positive experiences with Preply, some users have raised concerns about the platform's enforcement of its terms of service, including accusations of bypassing the website's teaching arrangements. There are also claims of discrepancies in how support and opportunities are distributed among users of different backgrounds. Prospective users should be aware of these issues and may consider seeking additional information or clarification from Preply's support.
Preply is an educational platform that focuses on enhancing human potential through personalized learning experiences. It operates with the principle that learning from an outstanding tutor can be transformative. The service is designed to facilitate matches between online tutors from around the world and learners who are seeking to improve their language skills. Preply supports this match-making process by providing artificial intelligence-powered tools and resources to conduct effective live language classes. Their approach is aimed at fostering progress and engagement, maintaining motivation among their diverse international community of students. The platform has successfully facilitated a vast number of educational sessions, with over 32,000 tutors delivering more than 15 million lessons to learners from more than 175 different countries.
The company has experienced significant growth with a tenfold increase in revenue over a span of three years, positioning Preply as a leader in the online language tutoring market. With a global presence, it maintains operations through its multi-national team of over 520 employees hailing from more than 50 nationalities, with offices located in Barcelona, Kyiv, and the United States. Preply's operational philosophy is deeply rooted in continually enhancing the experience for all its customers, including both individual learners and enterprise clients. This commitment to excellence in service reflects the company's broader mission to provide a platform where learning is not only accessible but also highly impactful.
