The company Sleep.8 appears to maintain a strong reputation, especially in terms of customer service, both in-store and post-purchase. Notably, the professionalism and helpfulness of the delivery and installation teams, including Jack, Sam, Sez, Akin, Karim, Steve, and Kevin, are repeatedly praised across several reviews. Customers consistently acknowledge the team's efficiency, with installations reportedly taking as little as 15 minutes. Compliments also extend to their attention to detail and tidiness during assembly, creating a positive impression of Sleep.8's commitment to customer satisfaction.
Another recurrent theme in customer feedback is the high level of support provided by customer service. This is evident in instances where issues arise, such as challenges with the bed assembly, highlighting the company's proactive approach in sending assistance to resolve problems swiftly. While there is a mention of an extended delivery time of 4-6 weeks, the transparency and clear communication from the service manager Jack are appreciated. Despite this slight delay, the eagerness and anticipation for the delivery indicate customers' high expectations of the product's comfort and quality. However, there was a minor note of delivery restrictions, with beds not being taken upstairs in one case, yet the effort of the team was still applauded. Overall, these insights into Sleep.8's service depict a company devoted to providing a comprehensive and considerate experience to their clientele.
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Customers have reported positive experiences with Sleep.8's customer service, particularly noting the friendliness and helpfulness of staff members. In-store personnel like customer service managers have been praised for their patience in demonstrating different products and assisting customers in making selections.
Sleep.8 offers delivery and assembly services, with customers frequently commending the professionalism and efficiency of the delivery and installation teams. Installations are often reported to be quick and thorough, with attention to detail and cleanliness. The delivery personnel have also been noted to call ahead of time, keep to the scheduled delivery window, and to remove all packaging and rubbish afterwards.
The delivery time for Sleep.8 products can range between 4-6 weeks, as explained by company representatives. Customers are advised to expect this timeframe when ordering beds and mattresses, though the wait is attributed to reasons which are typically explained during the purchasing process.
Sleep.8 is a company dedicated to improving sleep quality and fostering a culture of healthy sleep. Beginning its journey in London, Sleep.8 has rapidly expanded, with the opening of their first store in Lisbon in 2019, now totaling 36 stores and an ambitious plan to inaugurate 50 more outlets across Europe in the coming year. As a pioneer in the sleep industry, Sleep.8 has set out to create an ideal ecosystem for relaxation and tranquility, underscoring the importance of physical and mental well-being. With the mission of enabling every individual to achieve the recommended 8 hours of undisturbed sleep per night, Sleep.8 encapsulates their vision in the slogan ‘Good sleep changes everything’. This message highlights their belief in the fundamental role that restful sleep plays in maintaining overall health.
Striving to offer a comprehensive sleep solution, Sleep.8 introduced the first fully digital and personalised Cognitive-Behavioral Therapy program for Insomnia in Portugal, known as Sleep8Coaching, which has been met with remarkable outcomes. All products are developed with advanced technology in Portugal, ensuring customers receive the highest quality items. The Sleep.8 product collection features premium mattresses, beds, and a host of innovative sleeping aids, including a distinctive selection of pillows, smart pillows, and mattresses; sleep-aid gadgets; and adjustable bed bases. Many of these products are patented, testifying to their unique and inventive features. Sleep.8 encourages a hands-on experience in their stores, where customers can tailor-make and update their bedrooms to their preferences, facilitating the perfect 8-hour sleep they aspire to achieve nightly.
