Analysis of customer reviews reveals that Walls and Floors garners strong positive feedback, particularly for the quality of its products and service. Customers consistently praise the company for providing well-packed, high-quality samples, which are instrumental in their decision-making process. These samples seem to offer enough variety to leave customers "spoilt for choice" and convey an accurate representation of the final product, enhancing the planning stages of home renovation projects.
Additionally, the company appears to demonstrate robust logistical operations, with multiple mentions of on-time deliveries, even being noted for service to locations often overlooked by other companies, like Northern Ireland. The ease of installation and competitive pricing of the wall panels further enhance customer satisfaction, with repeated affirmations of intent to repurchase. Customer service is also frequently highlighted as a strong point; the staff is described as knowledgeable, with a special mention of efficient problem resolution following a delivery issue. However, despite the general approval of product quality, there is an instance where a customer, while satisfied with service, did not find the product meeting their specific aesthetic preferences, indicating a slight mismatch in expectations for some niche products.
Read what some customers have to say on Trustpilot...
The reviews indicate that Walls and Floors generally provides prompt and reliable delivery service. Orders, including samples, are carefully packed and delivered on time. In the event of a delivery issue, customer service is reported to be helpful in arranging a swift resolution.
Customer feedback suggests that the products from Walls and Floors, such as wall panels, wood panels, and tiles, are of excellent quality. Items like the wide slat versions of products and walnut wood panels are well received for their aesthetic appeal and are described as good value for money.
Yes, Walls and Floors offers sample orders, allowing customers to see and feel the products before making a full purchase. These samples are reported to be of a generous size and provide a good idea of how the tiles or panels would look in your space.
Walls and Floors is a company that specializes in providing an extensive range of tiles catering to various home improvement requirements. They pride themselves in being Leading Tile Specialists, with a portfolio including wall tiles, floor tiles, as well as options for kitchens and bathrooms. With an impressive inventory of over 20 million ceramic and porcelain tiles, compounded by a selection encompassing over 3,000 different products, the company services both retail and wholesale customers. They facilitate convenient and speedy home improvements by offering next-day home delivery service, enabling customers to receive their chosen tiles directly at their homes. Walls and Floors serve customers across the UK, with distribution reaching from Land's End to Inverness.
The company has established a significant presence within the industry not only through their physical distribution centre located in central England and a retail store in the Midlands but also through their comprehensive online shopping platform, which ranks among the top e-commerce websites in the Home & DIY sector. The reputation of Walls and Floors is highlighted by their appearances on television shows such as Channel 4's Grand Designs, BBC's DIY SOS, and ITV's 60 Minute Makeover, as well as features in prestigious home and lifestyle publications. With accolades such as the TTA Award in 2018, an advanced fleet of delivery trucks, and recognition as one of the top independent tile retailers in the UK, Walls and Floors has firmly established themselves as a reliable and esteemed provider within the tile market.
