The aggregated customer reviews present City Relay as a company offering high-quality services with an emphasis on professionalism, quick response times, and helpful staff. Predominantly, customers are expressing satisfaction regarding both the condition of the properties and the assistance received from the City Relay team. A recurring name, Akim Courail (mentioned in various forms), appears as a commendable figure, reflecting positively on personal customer service and contributing to the company's reputation for attentiveness and efficiency. These positive mentions could suggest a standard of personal engagement from the company's staff that customers appreciate.
While most reviews prominently note the convenience, comfort, and equipped status of the accommodations provided by City Relay, a few also bring up minor inconveniences. For instance, suggestions for updated furniture in the common areas and more comprehensive instructions for TV usage indicate small areas for potential improvement. One review mentioned electrical and plumbing issues, yet it is important to note that the management team's respect for the customer's schedule in addressing these issues mitigated any significant discomfort. Reviewers highlight their willingness to recommend City Relay services and mention positive experiences with property management, indicating a trend toward customer loyalty that could be beneficial for the company's long-term success.
Read what some customers have to say on Trustpilot...
According to recent reviews, City Relay's customer experience team, including specific staff like Akim Courail, has been noted for their quick responses and attentiveness during guests' stays. Customers have expressed appreciation for the team's timely assistance with various requests and issues.
Based on customer experiences, the onboarding process at City Relay is handled professionally and supportively. Staff members are reported to be helpful, with quick response times, guiding property owners through the process from start to finish. One customer reported receiving their first booking just a day after their property went live.
Guest feedback suggests that City Relay's apartments are generally comfortable and well-equipped, featuring amenities such as well-appreciated beds, towels, and linens. Reviewers have also mentioned modern appliances and clean, trendy designs. While there have been minor comments about possible improvements, like updated furniture or a need for instructions on TV use, the overall sentiment has been positive regarding the quality of the accommodations.
City Relay stands out as a prominent property management company with a firm footing in the London market, offering an array of tailored services designed to maximize property income for their clients. With a focus on flexibility, the company caters to a variety of duration needs through short, mid, and long-term letting options. Their approach is characterized by a combination of efficient operational management, intelligent pricing strategies, and vigorous marketing efforts, particularly for short-term lets, to ensure a competitive edge. Additionally, City Relay boasts a formidable long let service, which benefits from the expertise of their seasoned professionals, making the process of letting properties both effortless and profitable for property owners.
The company's exclusive concentration on the London area ensures that they provide an unmatched local expertise, which is instrumental in maintaining the high-quality service they are known for. This dedication to understanding the nuances of the London property market is reflected in their impressive TrustScore of 4.9 out of 5, based on more than a thousand reviews on Trustpilot. Such a high level of client satisfaction underscores City Relay’s commitment to delivering exceptional property management solutions and reinforces their reputation as one of the most reliable and effective property management entities within the London landscape.
