Linley and Simpson appears to have mostly garnered positive feedback from its clientele, with frequent commendation directed towards its staff for their supportive and efficient approach, particularly during rental tenancy and property purchase processes. Customer experiences frequently highlight responsiveness, professionalism, and friendliness of employees such as Ebony, Charlotte, Richard, Jasmine, Lisa, Kate, Zak, and Emma. A sense of real gratitude is noted for the guidance and stress-free experiences provided, especially in instances of first-time rentals or home purchases. Notable is the narrative of efficient communication and swift resolution of issues, as well as the seamless management of rental properties. Clients have expressed a high level of satisfaction with the personal attention from staff across various branches, including Wakefield, Holmfirth, and Pudsey, and their willingness to go the extra mile.
However, there is an isolated report of a significantly negative experience, outlining critical issues such as poor property maintenance, unclean conditions, and a lack of response from the agency. This particular review stands in sharp contrast to the others and may reflect a one-off situation or a lapse in the company's usually well-reviewed practices. While this does not conform with the recurring positive themes found in the majority of customer testimonials, it is an important element to consider when fully assessing company reputation. Overall, while Linley and Simpson appears to generally foster a positive and reliable customer experience, reinforcing its reputation, there is room for improvement, as evident by the aforementioned concern which, if addressed, could further solidify customer trust and satisfaction in the agency's services.
Read what some customers have to say on Trustpilot...
Many tenants have reported positive experiences with Linley and Simpson, highlighting the helpfulness and professionalism of the staff in resolving issues and maintaining good communication. They have found that the property management is well-handled, and any problems arising during their tenancy are quickly addressed.
First-time renters have shared experiences of receiving prompt and helpful support from Linley and Simpson staff throughout the rental process, from viewings to application and reference checks. The assistance provided has been described as making the process simpler and less stressful.
Clients who purchased properties through Linley and Simpson reported receiving professional service and appreciated the staff's proactive approach. Particularly, buyers are satisfied with the responsiveness to communications and the willingness of staff to facilitate multiple viewings and provide guidance throughout the buying process.
Linley & Simpson is a real estate company deeply rooted in Yorkshire that specializes in letting, selling, renting, and buying properties. Since its inception in 1997, the company has prioritized customer-centric service, leveraging local knowledge and a commitment to strong values to establish and maintain relationships within the property market. Aiming to ensure a seamless experience for their clients, Linley & Simpson has facilitated over 50,000 moves, aided by a team of over 250 staff members and a network of 21 branches across the region.
With a focus on professionalism and trust, the company invests in both technological innovation and the ongoing development of its staff to maintain a high standard of service. Despite experiencing fast-paced growth, Linley & Simpson retains a personal touch in its operations, emphasizing community involvement by supporting local charities such as Martin House Children's Hospice. Founders Will Linley and Nick Simpson's original vision of a heartfelt approach to real estate continues to guide the firm's operations as it expands its presence throughout Yorkshire, having established branches in key locations including Horsforth, Oakwood, Harrogate, Wetherby, Leeds City Centre, Wakefield, York, Ilkley, Ripon, and Chapel Allerton.
