The reviews for Claims Consortium Group illustrate a company that provides varied experiences to its customers. There are strong indicators of a positive reputation based on feedback highlighting an efficient work ethic, quick response times, impressive repair quality, and good customer service. Some customers reported experiencing prompt appointments for repairs, swift and high-standard completion of tasks, and satisfactory cleanup operations. The attentiveness and hard work of the field workers are commended, along with the politeness and helpfulness of customer service representatives on the phone. Multiple reviews reinforce the company's ability to identify and solve problems rapidly and to maintain tidy work environments post-completion.
Conversely, the company has received criticisms that potentially tarnish its reputation. Recurring themes of dissatisfaction arise from poor communication, including a lack of returned phone calls and unanswered emails, particularly in cases of urgent service needs. One reviewer expressed extreme discontent with prolonged inaction leading to additional property damage, pointing to ineffective claims management. Another reported dissatisfaction with the quality of restoration work, specifically mentioning a messy completion of the job and a dissatisfaction with the material used in the repairs. Although these negative reviews are less frequent than the positive ones, they are seriously concerning as they touch upon fundamental aspects of customer service and efficiency that can significantly influence potential customers' perceptions of the company.
Read what some customers have to say on Trustpilot...
Based on customer reviews, Claims Consortium Group is recognized for its good work ethic and efficiency. They have been noted to identify problems quickly and complete repair jobs to a high standard, with a quick response in addressing the issues.
There are mixed reviews regarding customer service. Some customers have had positive experiences with Claims Consortium Group, highlighting polite and helpful phone handlers, as well as efficient contractors who keep clients informed throughout the process. However, there are also reports of poor communication, with complaints about unreturned phone calls and emails, leading to frustration and unresolved claims over extended periods.
Customer feedback shows variability in this area. Some customers were pleased with the cleanliness and tidiness after the job was completed, including impressive cleanup operations. Others, however, were dissatisfied with the state of the premises post-service, mentioning that sites were left messy with debris not being swept or cleared.
Claims Consortium Group specializes in providing comprehensive claims handling services and advanced workflow technology solutions aimed at transforming the insurance claims process. The company prides itself on delivering a seamless and superior customer experience that meets the progressive needs of modern clients. Originating in 1991 under the leadership of Jeremy Hyams, Claims Consortium Group has recorded organic growth annually, expanding its offerings to advocate efficiency and responsiveness within the UK's insurance sector.
The organization proposes an extensive portfolio of services, catering to various facets of insurance claims including adjusting, subsidence, motor third-party property damage (TPPD), and underground services. For clients seeking complete claims management, Claims Consortium Group steps up with robust options like fully outsourced third-party administrator (TPA) claims services. Their proprietary Synergy Cloud software as a service (SaaS) platform stands at the forefront by revamping traditional claims processing with enhanced efficiency, the use of augmented intelligence, and adaptable data solutions. In pursuit of delivering a more integrated solution, the company has expanded its capabilities through the strategic acquisition of WeatherNet, a prime weather services entity, further broadening their scope to include specialized weather solutions.
