The aggregate of reviews for Elan Homes indicates a generally positive reputation concerning the customer service experience as highlighted by numerous clients. Individuals such as Rosie, Collette, Tracy, and site manager Ken are repeatedly praised for their professionalism, friendly demeanor, and effective communication. Sales representatives are noted for not only answering questions but also for being patient and helpful throughout the purchasing process. Staff at Elan Homes seem to be recognized for exhibiting a willingness to go beyond their core responsibilities to assist and inform home buyers, ensuring that transactions are smooth and less stressful. This consistent mention of attentive customer service is a significant factor contributing to the company's reputation.
However, not all feedback is favorable, as noted in one notably critical review that warns potential customers to be cautious with contract details regarding the resolution of defects in new home builds. It touches upon alleged shortcomings of Elan Homes' quality control systems and policies, suggesting they are not fit for purpose as per a 2018 report by the All Party Parliamentary Group. The same review also questions the ethics of using recommended solicitors and urges independent advice. This criticism highlights a potential area of concern for the company but appears to be an outlier among the otherwise commendable feedback. Prospective customers may consider this advice but should also weigh it against the backdrop of predominantly positive reviews detailing prompt and effective handling of any issues, such as those described with snags being resolved quickly. Recurring themes in praises involve the company's efficient processes and high-quality customer support, which together form the foundation of Elan Homes' overall customer experience and reputation.
Read what some customers have to say on Trustpilot...
Elan Homes' sales representatives, such as Rosie, Collette, and Tracy, are often mentioned in reviews as very helpful and patient. They have been noted for their friendly demeanor, taking the time to explain details, and addressing any concerns that customers may have throughout the buying process.
According to recent customer reviews, the process of purchasing a new home from Elan Homes is described as smooth, with sales executives and site managers such as Tracy and Colin being proactive in keeping customers updated throughout the process. They are also acknowledged for addressing and resolving snags promptly and efficiently.
Some reviews suggest that potential homebuyers should be vigilant when reviewing contracts with Elan Homes. It is recommended to seek independent advice for clarity and understanding of the terms and conditions, particularly concerning the resolution of defects in new home builds. One review mentions the importance of checking for the current Ombudsman Service contact and examining the quality control systems referenced in contracts.
Elan Homes is a company with substantial experience in the building industry, having rapidly carved out a reputation as a niche house developer. As a private enterprise, the culture at Elan Homes is centered around relentless dedication to constructing high-quality properties that are crafted to endure for many years. The company takes a detailed and considerate approach to home building, ensuring that features like fitted kitchens are not only aesthetically appealing but also robust enough to handle day-to-day use. Elan Homes is committed to creating homes that are not merely living spaces but are capable of withstanding the various demands of life to accommodate multiple generations.
The ethos of Elan Homes is rooted in the belief that attention to detail is paramount when creating a truly durable home. This manifests in the selection of materials and finishes that are used throughout their properties—from floors to skirting boards—all chosen for their ability to resist wear and tear over time. The company aspires to deliver a level of quality that goes beyond the physical structures they build, with a strong focus on how real people live within these homes, ensuring that every last detail caters to both functionality and longevity, thereby delivering value to their customers now and in the future.
