Analyzing the array of customer feedback, First Home Improvements appears to maintain a commendable reputation for its quality service. The reviews consistently highlight the professionalism, politeness, and efficiency of the installation teams, with frequent mention of specific employees who made notable impressions on customers. The depth of appreciation for the fitters' respect towards customers' properties, such as laying sheets to protect flooring and cleaning up after installations, suggests a strong organizational focus on customer care. Additionally, the remarks on the punctuality and safety-consciousness of the installation teams reinforce an image of a reliable service provider.
Customers express satisfaction with both the product quality and the end result of the installation – windows, doors, and bi-fold doors – which is a testament to the company's attention to offering a premium experience. Descriptions of the completion process being "hassle-free," and the excellent craftsmanship and care taken during the installations, indicate that the company succeeds in delivering on its promises. Notably, the mention of different payment options and an all-round efficient service from sales to fitting indicate versatility and convenience as part of the customer journey. Some reviews also indicate repeat patronage, which points towards a lasting positive impression and a level of trust in the company's offerings. The reviews offer a narrative of a company that operates with integrity and commitment, potentially increasing customer confidence and encouraging future business.
Read what some customers have to say on Trustpilot...
Recent reviews for First Home Improvements describe the service as smooth, friendly, and professional from start to finish. Customers have reported satisfaction with the quality of the installed products, such as windows and doors, as well as with the proficiency and politeness of the installation teams. Installers are noted to respect customer property by using protective sheets and cleaning up after the work is completed.
Customers have shared that First Home Improvements installers typically arrive within the given time slot, communicate their plans clearly, and are courteous about notifying customers in case of any delays. The installation teams have been complimented for their time management, even starting early on-site when necessary to ensure the timely completion of projects.
Many reviewers express a willingness to recommend First Home Improvements, citing reasons such as the high standard of work, professional and polite service, and efficient and speedy installation. Repeat customers highlight their satisfaction by choosing the company again for additional home improvements. The range of payment options available has also been mentioned as a factor contributing to customer satisfaction.
First Home Improvements is a company with deep roots dating back to the 1970s, specializing in the installation of energy-efficient A-rated products for home improvement. The company has built a reputation on offering exclusive and innovative products, all designed to meet the highest quality standards. First Home Improvements takes pride in their approach to handling projects of various sizes, asserting that they are "big enough to cope and small enough to care." Their commitment to quality is mirrored in their bespoke product offerings, tailored by in-house designers to fit the unique aesthetics of customers' homes. With a supply chain of quality-assured suppliers, they emphasize the procurement of superior materials for their offerings.
Employing an extensive team of over 300 industry professionals, First Home Improvements ensures a workforce that includes seasoned salesmen, creative designers, specialist craftsmen, and skilled installation teams. Their product range, which comes with a 10-year warranty, covers residential installations including windows & doors (with a specific mention of bi-fold doors), conservatories, roofline products, and garage doors. The company has established itself as a trusted provider of durable products coupled with exceptional customer service. They champion the philosophy that quality is a deliberate outcome of thoughtful intention, earnest effort, intelligent planning, and meticulous execution and is reflected in the choices made from many possibilities. First Home Improvements positions itself as an ally to homeowners, helping them to realize their vision for the perfect home by offering a distinctive selection of products to enhance their living spaces.
