Covered Insurance appears to be highly regarded for its customer service, based on the latest user reviews. A consistent theme is the company's knowledgeable and helpful representatives. Agents such as Jake, Alan, and Sam are praised for providing detailed explanations, offering sensible policy suggestions, and preparing quotes that not only save customers money but also improve coverage. The trend of saving money while maintaining equal or better coverage was specifically noted, with customers reporting substantial savings; for example, one customer saved over $1,800 on their auto and homeowners policies.
The narrative among the reviews highlights a company culture that prioritizes customer satisfaction and agent accessibility. The customer experience, as characterized by the reviews, includes individualized attention, such as taking significant time to compare policies, answer questions, and ensure understanding of new coverage. Interactions that include going "above and beyond” suggest a strong commitment to service which, in this day and age, is often a competitive advantage. The recurring positive feedback about agents like Jerrel and dedicated customer service representatives such as Dolores, along with specific acknowledgments of the ease of navigation on the company website and the seamless transition between policies, points to an overall efficient and supportive customer journey. Furthermore, the company's ability to cater to a range of insurance needs — from homeowners and auto to life insurance — evidences a comprehensive service offering that enhances its reputation among customers.
Read what some customers have to say on Trustpilot...
Reviews suggest that Covered Insurance agents are knowledgeable, helpful, and patient. They offer detailed policy comparisons, answer questions, and help customers navigate their purchases and the website. Customer service is described as going above and beyond to ensure client satisfaction.
According to customer testimonials, individuals who switched to Covered Insurance have reported significant savings on their insurance policies. These savings pertain to multiple types of coverage, including auto and homeowners insurance.
The reviews indicate that agents from Covered Insurance take the time to prepare personalized quotes, explain coverage details, and offer options tailored to the customer's needs, potentially including additional liability coverage and adjustments that consider the customer's past experiences and requirements.
Covered Insurance presents itself as a contemporary, independent insurance marketplace that enhances user experience by embedding insurance shopping into various partner ecosystems. Their approach aims to foster stronger customer relationships through a seamless and comprehensive digital insurance selection process. Operating under licenses in all 50 states, Covered has established a notable presence across the nation, offering access to a sizable network that includes more than 40 insurance carriers. This breadth of connections enables them to provide a diverse range of options to consumers seeking insurance solutions.
The company prides itself on delivering best-in-class marketplace technology tailored to innovate the way insurance is shopped within multiple sectors, including financial services, automotive, real estate, mortgage, and lending industries. By focusing on these areas, Covered Insurance strives to meet the unique needs of each sector, thereby enabling a smoother and more customized insurance purchasing journey. In their efforts to promote financial wellbeing, Covered Insurance extends an invitation for inquiries and collaboration, encouraging customers and partners to reach out and explore the benefits of their insurance marketplace solutions.
