Analyzing the collection of recent reviews for Lumina Energy unveils a highly positive impression of the company’s customer service and professional conduct, contributing significantly to its solid reputation. Numerous mentions of specific employees by name, such as Ian, Ashley, Dean, and Andrew, suggest that individual attention and service are among the company's strengths. The frequency of commendations for staff members who are described as helpful, professional, and going the extra mile indicates a strong commitment to customer care, which appears to be a core value of the organization.
The consistent theme of Lumina's ability to secure financial savings on utilities for a diverse set of clients, including businesses and charities, suggests a strong competency in understanding and negotiating within the energy market. Customer feedback emphasizes ease of service, absence of hassle, and appreciation for the lack of "hard sell" tactics, pointing towards a transparent and customer-focused approach. This is further underscored by remarks about staff availability and the capacity to simplify what customers perceive as complex or stressful situations. Lastly, the recurrence of clients remaining with the company for several terms and the expressed intent to continue the relationship portrays Lumina Energy as a reliable and trusted partner in managing energy requirements over time.
Read what some customers have to say on Trustpilot...
Lumina Energy is noted for providing professional, helpful, and attentive customer service. Reviews consistently mention staff going the extra mile, being available for questions, and taking the time to explain processes and find savings. They assist with a range of concerns, from contract renewals to tariffs and utility upgrades.
Yes, Lumina Energy has been highlighted for their capability to serve various types of businesses, including small, family-run operations. They offer professional advice and aim to help businesses save money on utilities. Their staff is described as friendly and polite, and they tailor their services to fit the needs of smaller companies.
Lumina Energy appears to offer a hassle-free and hands-on approach to managing utilities. Clients have reported quick and efficient transfer processes for business gas and electric services, and the company takes charge of shopping around for the best deals, eliminating the need for clients to do the time-consuming work themselves.
Lumina Energy positions itself as an ally to companies navigating the complex arena of business energy management, providing tailored consultancy services aimed at enhancing energy efficiency and procurement strategies. Conscious of the unique nature of each business, they emphasize their commitment to personalized solutions, ensuring that advice is not just generic but carefully crafted to address specific challenges and aspirations of their clients. Their offerings extend beyond mere cost-savings, as they actively guide businesses through the process of calculating and reducing their carbon footprint, fostering both environmental sustainability and compliance with relevant regulations.
With a history that traces back to 2012, and as part of the Commercial Services Group Energy & Carbon Division, Lumina Energy is backed by the noteworthy expertise of its public sector counterpart, LASER, and enjoys the robust support of parent organization Kent County Council. This relationship not only signifies a reliable foundation for Lumina Energy but also confers an enriched reservoir of industry knowledge and procurement acumen accumulated by KCC over three decades. The firm leverages this backdrop to assure quality consulting to businesses seeking direction and clarity in their pursuit of efficient energy management solutions.
