The overall reputation of One Call Claims, as inferred from recent feedback, appears to be positive, particularly in terms of customer service. The reviews routinely commend the helpfulness, knowledge, and friendliness of the call handlers, as exemplified by the specific praise for individuals such as Ryan (RS8), Danielle, ZT3, Alex (AP1), MS8, Daniel (DW7), Shannon (SA3), Becky (RB4), and MO1. These personal recognitions suggest that staff members are not only making the claims process less daunting but are also able to effectively communicate and clarify the procedure to clients, even those engaging with the claims process for the first time.
However, there are recurrent mentions of the claims process being long-winded and, in some cases, frustrating due to numerous questions and lengthy detail capture, which may indicate an area for operational improvement. One customer's experience with the courtesy car reveals potential shortcomings in pre-delivery checks, which could affect client satisfaction and trust in the supplementary services provided. Additionally, complaints regarding waiting times and post-service communication, such as an excess of emails and lack of clarity about the progression of a claim, are noted issues. These points suggest room for enhancing the efficiency of service and communication practices to better meet customer expectations and maintain the company's positive standing.
Read what some customers have to say on Trustpilot...
According to recent customer reviews, One Call Claims provides a high standard of customer service. Call handlers are described as friendly, knowledgeable, and efficient, helping customers through the claim reporting process with patience and clarity. Customers have expressed appreciation for the helpfulness and reassurance provided by the representatives.
Some customers find the process of reporting a claim to be lengthy and detailed, with many questions that may seem irrelevant. This thorough process, however, could be a legal requirement, and the call handlers are noted for their patience and professionalism in guiding customers through the steps, ensuring understanding and completion of the process.
Customers have expressed satisfaction with the efficiency of One Call Claims in arranging for additional services like hire cars after an incident. However, there have been some concerns about follow-up issues, such as ensuring tyre pressure checks for courtesy cars or clarifications regarding third-party damage pursuit. Customers are advised to have further discussions with representatives to address any specific concerns.
One Call Claims is a company that specializes in providing assistance to individuals who have been involved in road traffic accidents caused by third parties. Since its inception in 2006, the company has been dedicated to supporting thousands of clients by alleviating the stress and complications that arise from such unfortunate incidents. The firm operates out of South Yorkshire and offers an around-the-clock service, available 24 hours per day, every day of the year. With the aims of delivering comprehensive nationwide coverage, One Call Claims boasts a substantial fleet of vehicles to meet the needs of their clients wherever they are located.
The company is staffed with dedicated claims advisors who bring a depth of knowledge and industry expertise to the table. These advisors are committed to managing claims swiftly and proficiently. One Call Claims maintains strong relationships with repairers, insurance companies, and solicitors, which facilitates the efficient handling of claims. The range of services offered by the company includes vehicle repair, providing replacement vehicles, and facilitating personal injury compensation claims. In addition, they help their clients in recovering any out-of-pocket expenses incurred due to the accident. Clients are notably shielded from the burden of any excess payments as part of the company's service commitment, underscoring One Call Claims' dedication to ensuring client satisfaction with the settlement of claims.
