Analyzing recent customer feedback, Arbor's reputation in the energy-saving segment appears commendably positive. The reviews consistently highlight a cost-reduction benefit, indicating that clients save a significant amount on their energy bills, which is a compelling advantage in the current economic climate of rising inflation. Impressions of the company suggest that it provides a straightforward and expedient service, which is highly valued by consumers. The ease of setup—described as requiring nothing more than "a few clicks"— alongside the no-cost nature of joining, resonates strongly across user testimonies, painting Arbor as an efficient and accessible solution for consumers looking to manage their energy expenses more effectively.
Another recurring theme within the reviews is the proactive customer service experienced by users. Arbor is commended for its quick response times to inquiries and its ongoing efforts to find and secure the lowest electricity rates, which entails periodic checks and updates, adding a layer of convenience and reassurance for the customers. However, one point of contention is with external factors beyond Arbor's control, such as other fees charged by electricity providers like AEP, which suggests that while Arbor can reduce the supply rate of electricity significantly, there are limitations to the overall savings that can be achieved due to these additional charges. Despite this, the overall sentiment in the feedback is highly favorable, with customers expressing gratitude for the tangible financial relief and value-added services offered by Arbor, which positions the company as an effective ally for cost-conscious consumers.
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Arbor assists customers by finding them lower electricity rates. Reviews indicate that the company monitors rates and updates customers if a cheaper option arises, helping to reduce energy bills by a significant amount.
Joining Arbor is reportedly free and the process is described as quick and simple. Setup is said to take just a few minutes and involves a straightforward online procedure with minimal effort required from the user.
Customer feedback suggests that Arbor offers prompt service and keeps customers informed via email updates. This includes continuously checking for and securing lower rates, even after an initial rate reduction has been achieved.
Arbor operates as a digital energy platform catered to today’s consumer, focusing on simplifying the process for both renters and homeowners to reduce their energy expenses and adopt a more sustainable lifestyle. The service is designed to actively keep track of the energy market, enabling Arbor to secure the most competitive electricity rates available in a customer's region. This proactive approach intends to alleviate the complexity and effort typically associated with energy cost management, providing users an effortless solution to potentially achieve savings.
Additionally, Arbor extends its services to suggest home electrification upgrades that are most pertinent to the individual customer. These recommendations are aimed at further enhancing energy efficiency within homes, assisting customers in making informed decisions on upgrades that could lead to increased savings and a reduced carbon footprint. On average, Arbor claims that its customers save about $544 per year, showcasing the potential financial benefits that can be realized through their energy management and upgrade advisory services.
