The evaluations of Opus Energy gleaned from the provided customer reviews paint a largely positive picture of their customer service. Customers consistently mention the patience, politeness, and professionalism displayed by the company's representatives. There is a recurring theme of appreciation for the customer support staff, specifically named individuals, such as Lewis and Harry, who are acknowledged for their detailed assistance and understanding of the customers' needs. This sentiment is substantiated by accounts of interactions where representatives efficiently resolve issues, facilitate a hassle-free experience in service set-up, and exhibit effective communication skills.
Moreover, the offered services, like easy appointment scheduling and a functional online portal, contribute to customer satisfaction. Problems such as the inability to access online invoices and portal outages are noted, which can lead to a slightly reduced customer service rating. However, these issues seem to be mitigated by the prompt and helpful response from customer advisors when concerns are raised. The gratitude customers express when issues are swiftly and successfully resolved—like in the prompt correction of an overbilling incident—augments the perception of Opus Energy's commitment to customer service excellence. Taken as a whole, the recounted experiences suggest that Opus Energy has developed a strong rapport with its clientele through its dedicated support team, which is demonstrably enhancing the company's reputation.
Read what some customers have to say on Trustpilot...
Opus Energy has received a number of positive reviews concerning its customer service. Many customers have reported that service representatives such as Lewis, Garry Murphy, Harry, Taphi, Dave, Tariro, and Sophie are patient, professional, and proficient in resolving issues. They are praised for their polite and helpful nature and their ability to assist with various queries efficiently.
Opus Energy provides an online portal for account management where customers can access services such as downloading invoices and managing account details. Customers have noted that assistance is readily available for setting up and accessing the portal, with customer service agents like Prov helping to resolve any issues and provide guidance on using the platform.
Opus Energy appears to take technical issues and complaints seriously, addressing them as part of their customer service. One review mentions an inability to access invoices through the online portal, which was addressed immediately by a representative, though the underlying issue with the portal remained unresolved at the time of the call. Customer support typically responds by providing direct assistance and follow-up support to ensure customer satisfaction.
Opus Energy stands out as a prominent independent supplier of electricity, specializing in offerings derived from renewable sources, primarily catering to a diverse business clientele throughout the UK. Established with a mission to rival the conventional energy market, Opus Energy emphasizes the importance of sustainable energy solutions, matching the contemporary global shift towards environmentally friendly practices. This aligns the company with the broader objective of reducing carbon footprints and supporting the growth of clean energy, allowing businesses to make eco-conscious energy choices.
The company prides itself on its commitment to not only supply renewable energy but also ensure customer satisfaction through competitive energy plans, accurate billing systems, and dedicated customer service. They constantly strive to innovate and improve upon the service deliverables to maintain a robust position in the UK's independent energy sector. Recognizably, Opus Energy operates under the umbrella of the Drax group, which adds a significant backing and reinforces their market presence in the domain of renewable energy supplies.
