Hospitality

I bought lifetime insurance that included free access to the airport lounge in case of a flight delay of at least 1 hour. However, without any proper communication, the company no longer offers this service. As per inquiry, they stated, 'Due to circumstances beyond their control, we can no longer offer airport lounge access to our members in the same way we have up until now. Simply put, our airport lounge provider changed their policies, and flights can no longer be registered for VacayDelay.' When I asked for a refund, they replied, 'The details of the new feature for HelloLounge are still unavailable as our operations team is finalizing them. We will communicate to you and all our members once the new feature is ready for use, and the details are included." Not a legit business.

We are in our 80’s and our rooms were on the 5th floor! Very clean and central and Helen carried our suitcase but we think it’s important to inform about the 59 steps as it was a shock.Tea and coffee sachets poor - glad I brought tea bags from England! but fridge good so we could get milk at nearby mkt. Only Skynews available. Plenty of restaurants nearby and Split great! Good transfer to airport.

People who work at Big Bear Vacations Company were rude and dishonest.

ALL CAKES ARE FROZEN AND HORRIBLE. DO NOT BUY IT!!! THEY HIDE THE INFO UNTIL YOU GET TO THE CHECK OUT AND CHOOSE THE DATE FOR DELIVERY. IT'S AT THE END AND MOST OF THE PEOPLE DON'T READ IT JUST BUY AS NEEDED. i WON'T BE BUYING AGAIN AND SELINA FROM CUSTOMER SERVICE IS SO CYNICAL. CUSTOMER SHOULD BE INFORMED THAT ALL CAKES ARE FROZEN ADDING IT TO THE CAKES PICTURES BEFORE YOU BUY IT WITH DESCRIPTION. - FALSE ADVERT AND LIARS. CUSTOMER SERVICE IS THE WORST I EVER SEEN IN MY ENTIRE LIFE COMPLETELY DISGUSTING AND ARROGANTS.