Medical Practice

If you are okay with inexperience RN doing your Botox and a company that cannot be bothered with customer service when things go wrong, you found the right place! This review is for Botox. I've been getting Botox for 10+ years and have developed a very clear set of instructions to any new provider to avoid a botched Botox, 1. Don't change the shape of my eye brow, 2, don't drop my eye brow and 3. No uneven eye brow. I gave these specific instructions to the RN. 2 weeks later, my eye brows are flattened and dropped. Mistakes happen, it is the post botched Botox customer service that led to this review. At my 2 weeks follow up, both the sales person and the RN agreed they dropped my eye brow which made me look tired and angry. I also found out my Botox RN is relatively inexperienced. From 10+ years of Botox, I know there is nothing they can do to lift the middle of my brow. The Castro location tells me there is nothing they can do, all they can do is referred me to their corporate client service person, after 2 weeks of getting the run around and explaining to various people via text and e-mail, all I get back is boilerplate answers deflecting responsibility. I pay $500+ for millimeters of improvement and instead of improvement, now I look tired and angry for the next 4 months and LaserAway couldn't be bothered to provide any answer/apology beyond some lawyerly deflection of their mistake.

I have been very satisfied with the service and professionalism at Male Excel. If you have chosen the TRT path the service and support here is excellent!